Call Center Outsourcing Company
Call center outsourcing services can improve the customer experience by optimizing organizational functions in key areas. As part of Business Process Outsourcing (BPO), call center outsourcing services provide a range of resources, from customer service to helpdesk support, technical support, HR, marketing, talent acquisition, and finance (customer billing/AR/procurement) to appointment scheduling, and telemarketing.
What Is Contact Or Call Center Outsourcing?
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How Does Call Center Outsourcing Company Work?
Contact center outsourcing services are designed to maintain and improve customer satisfaction while minimizing costs and maximizing profits for the company. The outsourcing call center solution you choose depends on your business expectations, goals, and objectives. Evaluate your expectations and choose an outsourcer that can meet your unique business needs before committing to a service. Customer calls should be delegated flexibly to suit an individual’s workflow and service level agreement (SLA) requirements.
How Outsource Call Center Services Can Help Your Business
Partnering with a call center outsourcing service is embracing a beneficial extension of your business. Shared agents work on multiple projects and receive account-specific training to support your unique needs as a business. Our training, software, and quality processes ensure that we deliver first-class service while providing excellent customer service 24/7. Our call center outsourcing has a team of professionals who work rotational shifts, so you can sit back and relax! OBS provides a shared agent model, giving your company the freedom to pay for labor only when it is required. This allows you to avoid high costs of inefficiency and absorb call volume peaks during and after business hours.
Call Center Services You Can Outsource
Our agents guide callers toward assessing their specific needs and closing deals, making it easy to expand your sales team.
Our agents reach out to callers to find out where they fit in your targeted customer profile and sales funnel.
This service is especially suitable for businesses such as health insurance companies and financial service providers. In such cases, the caller may need to understand the intricacies of their account.
Small Business Call Center
We have the best plans for small businesses. Our outsourced call center services offer world-class support so your business can focus on other core business competencies.
With OBS, you can expect the best-trained agents who provide the best product and service support for our technology customers.
Our agents take orders, answer questions, make product/service recommendations, and professionally solve problems.
It is ideal for companies hosting seminars and other events, this professional service simplifies the process of taking, confirming, and tracking reservations.
Call agents ensure that products and services are processed quickly and accurately so that they are shipped on time.
Direct Response & Media Assistance
This service supports marketing and advertising channels with a toll-free number dedicated to calling center agents.
24/7 Call Center Cervices
Our 24/7 virtual call center services offer industry-leading efficiency and reliability, serving dozens of industries.
Bilingual Call Center Services
We speak your language! The OBS team is multilingual. No matter what your customer’s native language is, we have agents who can communicate.
Virtual Reception Call Center Services
Our agents will be your virtual receptionists, available whenever you need them.
Outsource Call Center Services for Companies at Affordable Rates
Benefits of Outsourced Call Center Services
A well-coordinated service strategy can satisfy customers without overburdening employees. Outsourcing call center services to a reliable outsourcing company can benefit your business in many ways.
This is the biggest and most obvious reason for outsourcing, but it’s worth the importance it plays. The business owner probably doesn’t have the budget to hire and onboard additional customer service reps; moreover, agents need to focus on day-to-day operations rather than answering calls. Outsourcing customer support is the ideal compromise to cut extra costs and allow your staff to focus on their work.
It’s simple to call anyone, but it’s far more difficult to make an appealing call. You are responsible for how your employees interact with your audience. Outsourcing customer support allows you to hire managers and representatives who already have these skills, so you don’t have to spend a lot of effort teaching the qualities of good customer support.
Focus on Core Tasks
When owners consider outsourcing customer support, they are often concerned about losing the personal touch that may come with in-house service staff. However, if the in-house team is overworked and stressed by the influx of calls, it prevents them from fulfilling their primary responsibilities. Outsourcing companies are able to capture your organization’s vibe effortlessly while removing the burden of customer support from your administrators’ shoulders.
Variety of Contact Methods
In today’s competitive world, customer service is all about matching your customers. It doesn’t matter if you have top-notch phone service or if someone contacts you via email or social media. A professional consumer engagement agency can assess how consumers are contacting you and adapt your call center technology to these platforms.
Instead of being full-time workers, outsourced call center staff work for your company when required. When a business has changing demands, it can swiftly and easily allocate outsourced call centers to fill those needs, knowing they won’t have to charge more or pay overtime. These employees are simply paid for the hours they spend on the phone.
Greater Control Over Your Calls
Call center equipment is typically expensive, but it gives better service to your customers. External agencies already have this infrastructure in place, so you don’t have to pay for these premium perks. Enjoy 24/7 service plus queuing or rerouting capabilities to route calls to the right person every time.
Best Customer Service Experience
As your business grows, you need front-line staff to meet the needs of new customers. In-house customer service departments rarely scale easily, but outsourcing does. Outsourced customer support service providers often have more staff and can use that resource to keep the momentum going.
Outsource Contact or Call Center Services to OBS
OBS offers a wide range of services including sales, lead generation, market research, financing, appointment scheduling, debt collection, and telemarketing. Our inbound call center provides services such as sales, customer service, help desk, order taking, and technical support. Additionally, the fastest-growing segments include services such as social, text, and email support, and back-office processing services such as transcription, data entry, and online surveys.
We enable businesses to efficiently offer omnichannel customer care via phone, chat, helpdesk, email, and social channels. OBS offers the best call center solutions with skilled professionals, infrastructure, and process flows.
Contact us now to talk to one of our call center experts and start growing your business.
1. What are outsourced contact center services?Contact center outsourcing is the process of partnering with a third-party organization to handle all or part of your customer service operations. Organizations often outsource customer service to reduce risk and leverage the extensive experience of contact center specialists.
2. What kinds of services are provided by call centers?A contact center is a division of an organization that handles customer inquiries and interactions. They manage inbound and outbound services across multiple communication channels, including phone calls, live chats, emails, messaging apps, social media, etc.
3. Advantages of call center outsourcing?Here are the many benefits of outsourcing your call center operations:
- Improved costs
- Flexibility and adaptability
- Specialized industry knowledge
- Expert and quality monitoring
- Consistent reports
- Improved customer satisfaction