Inbound Call Center Outsourcing Services
Inbound call center outsourcing services are primarily focused on maximizing reach and revenue for our clients. Our inbound contact center services are based on superior product and industry knowledge gained through years of experience in the overseas call center service industry.
Our experience in handling incoming calls enables us to meet the demands of call center customers. We are a leading inbound phone service provider with extensive experience in providing inbound call center solutions to global clients in various industries such as travel and hospitality, real estate, airlines, e-commerce, retail, banking, and more. Outsource with OBS inbound call center services to help you achieve your business goals and stay ahead of the competition.
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Inbound Call Center Outsourcing Services We Offer
Customer Service
We are a valid extension of your business, providing the professionalism and expertise for an exceptional customer experience. We provide you with excellent customer service so you can give your customers the same attention to detail. This is one of the reasons OBS is one of the most trusted choices for inbound call center services. OBS inbound call center services are the fastest and most deployable solution. Unlike other inbound call center solutions, OBS’ customer-centric platform puts your needs first – so you can put your customers’ concerns first.
Direct Response & Media Support
We provide a seamless communication channel for your direct response and marketing campaigns with our extensive expertise. Most inbound call center services lack direct response and media support features. But OBS is different. We use a dynamic workforce model so we can be flexible when call volume increases. This makes our shared agent model a popular choice for inbound call service. Best of all, our direct response and media support services are integrated with OBS’ powerful sales-friendly lead qualification tools.
Technical Support
Our team consists of professionally trained experts who have experience with many technology companies to assist with your technical services and support needs. Inbound call centers for software companies should have world-class technical support (both automated and live agents). Too often pressing questions lead to new questions. Get the answers you need and your customer’s requirements with exceptional technical support from OBS. Whether you need highly trained active agents to handle high call volume or advanced infrastructure to meet ever-increasing demand, OBS has the inbound call center solutions you need!
Reservation Services
We specialize in reservation services for various industries and have built a proven successful model over many years. When your customers decide they are ready to learn more about your business, service, or product, you must be prepared to support them. Stay in touch with your customers with complete and simple booking service. Live agents and automated support ensure that your customers receive fast and professional service – anytime, anywhere. Without an inbound call center backup platform, you’re missing out on important follow-up communications. Don’t settle for just any booking service.
Overflow & After-Hours Support
Our services ensure that your business is never at a halt because we are ready to help your customers anywhere, anytime. If a 40-hour week just isn’t enough to get it all done, our inbound call centers work overtime at any time to ensure you don’t get left behind. Do you need additional products and services to improve the inbound connection of your automated call center? How about half a dozen live agents to handle an exceptionally fast sales time? Connect with OBS and enjoy a multi-industry call center.
Help Desk Services
Expand your current team with our experienced agents who can identify, evaluate & assign solutions for immediate resolution. We provide full helpdesk support whether you need technical assistance or customer support to set OBS’s inbound service apart from the competition. OBS, a leading provider of inbound call center services, helps you stay on top of current demand while offering the flexibility & breadth of services to accommodate new customers. With so much to offer inbound call center acts as a virtual receptionist.
Lead Verification and Qualification
OBS provides built-in tools and analytics resources to capture leads that may have previously escaped your attention. Our inbound calling platform includes the best lead validation and qualification money can buy. OBS’ inbound agents and intuitive smart software cut through the noise and deliver the information you need—exactly when you need it.
Starts @
$10/Hour
Outsource Inbound Call Center Solutions at Affordable Rates
Benefits of Inbound Call Center Outsourcing
- Qualified Team
- Tailored Plans
- Security guaranteed
- Saving Extra charges
- Dedicated Supervisor
- Easy enrollment Process
- No Setup cost
- Adaptive work hours
FAQ's
Inbound call service is a customer service function whose primary responsibility is to handle incoming customer calls.
With inbound phone services, you can be available to customers when they need you. Whether they have questions, concerns, or complaints, providing call center agents with the tools and knowledge to provide effective customer service improves the customer experience.
Outsourcing an inbound call center for customer support allows businesses to focus on their core business. It helps companies achieve long-term strategic and business goals, while the non-core player acts faster under the guidance of the outsourcing agency’s fact team.
A call center provides telecommunications and other services. Its main functions include making incoming and outgoing calls, and receiving and forwarding emails or online chats.
Inbound Call Center Services for Businesses and Companies
Using an outsourced inbound call center outsourcing eliminates various problems as calls can be handled by highly trained professionals overseas. This allows your employees to help grow your core business by focusing on what they do best. In addition to standard and customized inbound phone service solutions, we also offer state-of-the-art outbound services.
Inbound and outbound communications are critical to your call center, and OBS works on both fronts simultaneously. If you’re ready to outsource world-class inbound phone services to all your clients and deliver exceptional performance and results for your business, contact OBS! See how our 24/7 phone services can benefit your business and increase sales.
OBS provides online inbound call center outsourcing services to USA businesses. If you require inbound call center solutions in New York, Texas, California, San Francisco, Washington DC, Las Vegas, Chicago, Houston, Illinois, Florida, Ohio, Oregon, Nevada, San Jose, Dallas, New Mexico, Massachusetts, Boston, Portland, Pennsylvania, New Jersey, New Hampshire, Phoenix, Arizona, San Antonio, San Diego or other parts of the US or any other state in the US, you can outsource the service for your business with us.