Outbound Call Center Services for US Businesses
With outbound call center services, businesses can stay in touch with potential customers and keep an eye on their costs at the same time. An outbound call center projects customer needs directly to the business. This includes “cold calling” a list of potential customers to generate interest in your products or services, or contacting existing customers to encourage them to upgrade or purchase additional products.
Other outbound services include customer benefit strategies to convert customers and data collection through market research or surveys.
This differs from inbound calls, where a customer or potential customer initiates a conversation through an inbound call, text message, email, or social media. Most outsourced contact centers offer both inbound and outbound phone services. Outsourcing your overseas phone service is a cost-effective way to support your sales and marketing department and generate leads and interests without burdening your internal staff.
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What is an Outbound Call Center?
Outbound contact centers consist primarily of agents who call current and prospective customers. The purpose of calls is to increase your sales, test unknown markets, develop good customer relationships and make your business successful. Many companies use external contact centers to inform potential and current customers about their products and services.
When the sale of a product or service is achieved through an outbound call, it is called an outbound sale. OBS is a leading provider of outbound call services. We have served the outbound calling needs of global clients for years now. We use the latest outbound phone service to serve customers from various industries and fields with complete client satisfaction.
Outbound Call Center Services We Offer
We are a leading outbound call center company. When you partner with us for outbound call center outsourcing, we help you increase your sales, follow up on your emails, test unknown markets, develop good customer relationships and make your business a success. Some of the key services we offer include –
- Lead Generation Services
- Appointment Setting Services
- Market Intelligence Services
- Computer-Assisted Telephone Interviewing
- Direct Mail Follow-up Services
- B2C Cold Calling Services
- Product/Service Promotion
- Data Validation Services
- Outbound Calling Services
- Email List Management Services
- E-mail Follow Up
- Customer Satisfaction Surveys
- Telesales & Customer Acquisition
- Debt Collection Services
- Disaster Recovery Services
- Database Development & Management Services
- B2C Lead Generation Services
- Warm Calling/Existing Clients/Referrals
- Mortgage Lead Generation
- Tele Surveys
- Information Gathering
- Welcome Call
- B2B Appointment Setting Services
- Customer Follow-up Services
- Customer Loyalty Programs
- Subscription Renewal Services
- Data Recovery Services
- Customer Retention Services
- Service Satisfaction Follow-ups
- Sales Verification
- Cold Calling Campaigns
- Direct Sales
- Market Research & Surveys
- Sales Lead Follow-up
Outsource Outbound Call Center Services for US Businesses at Affordable Rates
Why Outsource Outbound Call Center Services to OBS?
We have a team of skilled and experienced specialists whom you can rely on. Businesses of all sizes that have outsourced their services to OBS have grown considerably.
OBS is the best at providing quality and customized experience for each prospect by catering to specific requirements. Our team works together to provide customized plans for each project.
We take due care in maintaining the confidentiality and security of the information of our clients.
Saving Extra charges
You can save more than 50% of your operational cost by outsourcing your tasks to OBS.
We provide an experienced supervisor dedicated to a team working on your case at no extra charge. This ensures high-quality services for our clients.
Easy enrollment Process
From the first day of the inquiry, we put a lot of emphasis on avoiding task delays and ensuring a smooth induction. The client’s requirements are handled professionally by the team and executed promptly.
No Setup cost
Unlike the other outsourcing businesses, OBS does not charge any setup cost or upfront cost.
Adaptive work hours
Our team works with the client’s timezone in flexible hours so work is not delayed and completed on time ensuring quality and efficiency at the same time.
Outsource Outbound Call Center Services for US Businesses
OBS provides online outsource outbound call center services to USA businesses. If you require outbound call center services in New York, Texas, California, San Francisco, Washington DC, Las Vegas, Chicago, Houston, Illinois, Florida, Ohio, Oregon, Nevada, San Jose, Dallas, New Mexico, Massachusetts, Boston, Portland, Pennsylvania, New Jersey, New Hampshire, Phoenix, Arizona, San Antonio, San Diego or other parts of the US or any other state in the US, you can outsource the service for your business with us.
An outbound call center is one where call center representatives make calls to customers on behalf of the company or customer. Calls made by the center may include telephone marketing, sales, or fundraising calls, as well as calls to update contact details, inquiries, or verification services. Outbound calls are usually made to prospects and focus on sales, lead generation, telemarketing, and fundraising.
With outbound call services, you can expand your brand’s reach. They allow you to contact potential clients to introduce yourself. If delivered correctly, outbound calls can foster a conversation that is a positive introduction to your company, brand, or product. External call centers provide additional support and resources.
Outsourcing your outbound activities to a call center has the following benefits:
- Strengthening sales force by utilizing external staff.
- Sales offices can concentrate on their core business.
- Provide customers with a platform to improve the company’s image, solve problems, and build a reputation for a stronger customer base.