Outsource Insurance Call Center Services

Providing outstanding customer service is essential for success in the hectic and cutthroat insurance sector. Building trust, improving retention rates, and gaining a competitive edge all depend on you, the insurance carrier, agency, or brokerage, giving your policyholders a streamlined and pleasurable experience. Our Insurance Call Centre Services are created to meet and surpass your expectations at Outsourcing Business Solutions since we value excellent customer service.

We have established ourselves as a top supplier of excellent call center services catered exclusively to the insurance business thanks to our years of experience and competence in the industry.

outsource insurance call center services


Top Bookkeeping Company - OBS
Global outsourcing firm index rank 1843 in 2023
Clutch award top BPO company
Best Bookkeeping Company - OBS
Clutch 100 Fastest Growth 2023

Outsourcing Business Solutions, your trusted partner for Insurance Call Centre Services!

Our goal is to help you provide your policyholders with timely, accurate, and individualized service so that their requirements are satisfied and their issues are appropriately addressed. A team of highly skilled experts who are enthusiastic about client satisfaction forms the basis of our insurance call center services. 

Our dedicated representatives undergo comprehensive training programs that equip them with the knowledge and skills necessary to handle a wide range of insurance-related inquiries. Our team excels in managing various aspects of insurance call center services, including policy inquiries, claims processing, premium payments, and policy modifications. 

Our insurance call center services are tailored to meet your unique needs, recognizing that every insurance firm faces distinct challenges. We take the time to understand your business objectives, procedures, and customer service goals to ensure seamless integration with your operations. With our cutting-edge call center infrastructure and advanced technology, we offer high-call volume support, after-hours assistance, multilingual services, and specialized product knowledge.

Outsourcing Business Solutions sees itself as a team member of yours. We take a personal interest in your success and cooperate with you to meet your customer service objectives. You may concentrate on your main business operations while leaving the crucial job of customer assistance to our qualified experts by outsourcing your insurance call center support to us.

When you collaborate with Outsourcing Business Solutions for Insurance Call Center Services, you’ll enjoy the advantages of seamless client interactions, higher customer satisfaction levels, and increased operational effectiveness. To find out more about how our services can revolutionize your customer service operations and propel your insurance company to new heights of success, get in touch with us right away.


    Insurance Call Center Outsourcing Services We Offer

    • Policy Inquiries & Support
    • Policy Changes and Updates
    • Premium Payments
    • Renewals and Expirations
    • Underwriting and Risk Assessment
    • Policy Cancellations and Refunds
    • Sales and Cross-Selling
    • Complaints and Disputes
    • Emergency Assistance
    • Benefit and Coverage Explanations
    • Loss Prevention and Risk Management
    • Provider Network Information
    • Insurance Education and Consultation
    • Cancellation and saves
    • New policyholder sales and enrolments
    • Policyholder retention
    • 24/7/365 First Notice of Loss (FNOL)
    • Claims management
    • Email, live chat, SMS, mobile app support
    • FEMA claims administration

    Insurance Call Center Services for Multiple Industries

    Real Estate






    People Love Working With Us

    moiz hasam
    moiz hasam
    Great place to work.... Team member is also very helpful....Employer is maintain relationship with team members is very friendly and very supportive teammates.....Lucky to have a great place for me to work in this environment...
    Sanskar Sharma
    Sanskar Sharma
    Great Firm to work with, perfect work life balance and for opportunities.
    mohd abdul aqeel
    mohd abdul aqeel
    Pleasure to work at OBS with Accounting Professionals, always keen and focus to meet the expectations and satisfactions of clients.
    Divyansh Singh
    Divyansh Singh
    Management is wonderful, employees are kind & fun to be around.
    Daksh Sondhi
    Daksh Sondhi
    It has been a great experience working in this company
    Shiv Kumar
    Shiv Kumar
    Its 2 years done to me working for outsourcing, excellent and accurate Service provide to clients, long term relations with client firms , Good working environment for employees, supportive teammates.
    Amit Mehla
    Amit Mehla
    I have been working with OBS more then 2+ year. His service is excellent. This provides always good quality of work and submit there work always before the deadline.
    Mitali Gupta
    Mitali Gupta
    Excellent place for working. Peaceful and wonderful platform to work. Helpful and cooperative staff . Employer really seems to Motivate and care for their employees. 10/10 for the services render to the employees from company. Thankful to be the part of #OUTSOURCING BUSINESS SOLUTIONS team.

    Why Companies Like Yours Choose to Outsource Their Insurance Call Center Services With OBS

    Our team of competent experts receives extensive training in insurance policies, processes, and best practices for providing customer service. This guarantees that they have the skills and information needed to address a variety of insurance-related questions.

    We are aware that insurance emergencies can occur at any time. Because of this, our call center is open 24/7 to give your policyholders uninterruptible service whenever they require it. You may be sure that your clients will always have access to help because our team works in various shifts.

    We offer multilingual support as part of our call center services, enabling us to speak to your policyholders in their native tongue and guarantee that they comprehend insurance terms and policies.

    Processing insurance claims can take a lot of time and requires close attention to detail. Our knowledgeable call center representatives can handle any kind of claim, from straightforward questions to complicated circumstances, with efficiency and accuracy.

    Our staff is qualified to give policyholders the most recent details on their coverage, the terms of the policy, and any updates or modifications. We inform your clients, which lessens misunderstanding and boosts their general satisfaction.

    It’s critical to offer a seamless onboarding process when customers sign up for an insurance policy. Our call center representatives are exceptional at helping customers with the initial configuration of their policies, responding to inquiries, and making sure they comprehend the conditions and advantages of their insurance.

    We provide appointment scheduling services so that your policyholders may easily make appointments with agents, adjusters, or any other necessary parties. To minimize waiting times and maximize customer convenience, appointments are immediately scheduled using our effective scheduling system.

    Our call center uses cutting-edge technology and equipment to make call-handling procedures as efficient as possible. We use effective call routing and queuing technologies to make sure that calls are routed to the appropriate agent with the shortest possible wait times, resulting in a seamless and positive customer experience.

    We comprehend the necessity for scalable call center services as your insurance company expands. We can easily meet your changing needs thanks to our adaptable manpower and infrastructure, whether you need to scale up during busy times or decrease during slower ones.

    Your company saves a lot of money by outsourcing your insurance call center operations to us. You can divert your efforts to other crucial parts of your organization by avoiding the need to spend money on costly call center infrastructure, equipment, and personnel training.

    We have strict quality control procedures in place to guarantee that every customer encounter is handled with the utmost professionalism and correctness. To improve the quality of our services, we frequently listen to and assess call recordings, offer feedback to our agents, and put improvement projects into action.

    Insurance businesses regularly handle private consumer data. Data security and adherence to industry regulations are top priorities at Outsourcing Business Solutions. To safeguard client information and make sure that our business practices are compliant with applicable data protection regulations, we use strong security measures.

    Through our customer-centric approach, we strive to go above and beyond for customers at every interaction. We raise client happiness by offering quick, accurate, and individualized help, which promotes customer loyalty and retention for your insurance company.

    To improve the effectiveness and efficiency of our services, we make use of state-of-the-art call center technology. We use technology, such as call analytics tools and CRM systems, to streamline call center operations, gather insightful data, and continuously enhance the customer experience.

    Unexpected occurrences like system outages or natural disasters might prevent call centers from operating normally. However, we ensure that your insurance customer service stays ongoing even under difficult conditions because we have strong disaster recovery and business continuity policies in place

    We offer in-depth reporting and analytics that give you insightful information about customer trends, call center performance, and areas for growth. You can make data-driven decisions, streamline procedures, and boost the general effectiveness of your insurance operations with the help of our open reporting.

    Our first focus is to respond to customer questions and problems on the first call. Our skilled representatives work to swiftly and accurately resolve issues, reducing the number of interactions clients need to make and provide a great client experience.

    To increase customer loyalty and happiness, we believe in proactive customer interaction. Our call center representatives actively contact policyholders to renew policies, remind them of future payments, and provide useful information or policy updates, showcasing your dedication to providing first-rate customer service.

    We appreciate the value of a seamless interface between your current systems and procedures and the call center operations we provide. To achieve a seamless transfer, minimal disruptions, and effective data interchange, our team works directly with your IT department.

    At Outsourcing Business Solutions, we work hard to develop relationships with our clients that will last over time. We take the time and make the effort to comprehend the particular needs, objectives, and values of your organization, which enables us to offer tailored solutions and develop into strategic partners in the insurance sector.

    Client's Testimonials


    Danial, CEO

    OBS’s tailored services perfectly align with our unique requirements, providing exceptional support for our high call volumes and multilingual customer base.


    Morris, Manager

    Their team's expertise and in-depth understanding of our industry have allowed them to seamlessly integrate with our operations, delivering outstanding customer service.


    Marine, CMO

    Outsourcing Business Solutions exceeded our expectations with its stringent compliance measures and commitment to protecting sensitive client information.


    Joylin, Manager

    OBS has proven to be the perfect solution for our after-hours insurance call center support. Their dedicated team is available round the clock, ensuring our customers receive prompt assistance whenever they need it.


    Sofia, Co-Founder

    Their cutting-edge technology and advanced call routing systems have automated our processes and significantly improved our call-handling efficiency.


    Jesper, Manager

    The real-time reporting and analytics provided by OBS allow us to make data-driven decisions, resulting in enhanced operational effectiveness and increased customer satisfaction.


    It is necessary to collaborate with a professional service provider to handle client inquiries, claims processing, policy information, and other support services related to insurance policies. By contracting out these tasks, insurance companies can improve their customer service operations by taking advantage of the knowledge and assets of a specialized call center.

    Insurance firms can gain from outsourcing call center support in several ways. It gives customers access to a knowledgeable staff of experts who are educated in answering questions about insurance and providing customer service. By removing the need to spend money on equipment, employees, and staff to run an internal call center, outsourcing also saves money. Additionally, outsourcing allows businesses to grow their services in response to changing call volumes and guarantees policyholders’ 24/7 availability.

    Exceptional customer service is a specialty of outsourced call centers. A trained agent responds to inquiries about insurance in a timely and accurate manner, addressing queries and resolving problems with professionalism and empathy. Outsourced call centers respond to a variety of consumer demands and preferences by utilizing cutting-edge technology and multilingual support, increasing overall customer satisfaction.

    Reputable outsourced call center companies place data security at the top of their priority list. To safeguard consumer information, they utilize strong security measures such as data encryption, secure data storage, and access controls. It’s also common practice to comply with industry standards like GDPR or HIPAA. It’s crucial to find an outsourcing partner with a proven track record in data security and a dedication to upholding strict confidentiality.

    The handling of insurance claims is a specialty of experienced call center employees. They can help policyholders with the claims procedure, gather data, confirm specifics, and give updates on the progress of claims. Agents are knowledgeable about the necessary paperwork and deadlines for various sorts of claims, resulting in quick and accurate processing.

    Yes, a lot of outsourced call centers provide multilingual help to serve customers from around the world. Customers can contact agents who speak their native tongue to ensure that they fully grasp the terms of their policies, the claims process, and other pertinent information. Language difficulties can be addressed with the help of multilingual support, which also offers a more tailored client experience.

    Policy renewals and premium reminders might greatly benefit from the assistance of outsourced call centers. They can actively contact policyholders to provide alternatives for renewal, respond to inquiries about changes to coverage, and help with premium payments. Outsourced call centers help policyholders stay informed and retain continuous coverage by ensuring prompt communication and reminders.

    Yes, trustworthy outsourced call centers can work with current systems and procedures to integrate. To create secure data transfer routes, gain access to client information, and use preferred CRM or ticketing systems, they collaborate closely with the IT departments of insurance firms. Consistent consumer experiences across all channels are made possible via integration, which guarantees easy collaboration.

    Outsourced call centers use extensive quality assurance procedures to monitor performance and guarantee superior customer service. They regularly carry out agent performance reviews, analyze call recordings, and offer continuing coaching and training. Furthermore, call centers frequently provide performance analytics and reports to clients, allowing them to evaluate service levels, pinpoint areas for development, and uphold high standards of customer care.

    The outsourced call centers are prepared to handle sudden increases in demand or high call volumes. With the addition of qualified agents and the use of cutting-edge call routing technology, they can quickly scale their operations. Despite spikes in activity, this guarantees short wait times, effective call handling, and a seamless customer experience.

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