Outsource Real Estate Call Center Services

Outsourcing Business Solutions is the most trusted name in the market when it comes to providing cutting-edge and all-encompassing real estate call center services. To achieve success in the fast-paced and cutthroat real estate industry, it is essential to provide great customer service, streamline business procedures, and keep one step ahead of the competition. 

At OBS, we understand the unique challenges faced by the real estate industry. Our dedication lies in helping you achieve your company’s goals by providing top-notch call center solutions tailored to your specific needs. With our extensive experience and expertise in the real estate market, we possess a deep understanding of the complexities, trends, and best practices that are prevalent within the industry.

outsource cold calling services

AWARD-WINNING OUTSOURCING COMPANY

Top Bookkeeping Company - OBS
Global outsourcing firm index rank 1843 in 2023
Clutch award top BPO company
Best Bookkeeping Company - OBS
Clutch 100 Fastest Growth 2023

We are aware that professionals in the real estate industry, such as yourself, are subject to a wide variety of obligations, including the management of client inquiries and appointments, the administration of property listings, and the provision of timely and informed help. We are here to lessen the load and improve the productivity of your company by providing a full suite of call center services that are developed exclusively for the real estate industry.

Our team of call center agents consists of individuals with a high level of expertise and a strong commitment to their work. We take great satisfaction in the fact that we hire only the most qualified individuals with an extensive understanding of the jargon, rules, and common procedures used in the real estate sector. Our representatives undergo extensive training to guarantee that they are armed with the knowledge and abilities required to give your customers outstanding service at all times. They are dedicated to portraying your company in a way that is professional, empathetic, and solution-oriented since they understand the significance of each interaction with a customer.

We believe each real estate company operates independently and possesses its own distinct brand identity, set of business practices, and clientele. We collaborate closely with you to understand your unique requirements and goals, which enables us to devise individualized solutions that are congruent with the core principles of your brand and bring about the outcomes you seek. Whether you’re an independent real estate agent, a property management firm, or a real estate agency, we possess the knowledge and capability to customize our services to meet the specific requirements of your organization.

Our real estate call center services cover a wide range of essential operations, such as customer support, lead generation and qualification, appointment scheduling and management, property inquiry and listing administration, and support for virtual tours, amongst other things. 

We are here to support you in whatever capacity you require, be it managing property inquiries, taking inbound calls, making outbound calls to nurture leads, managing property inquiries, or keeping an updated database of property listings. As we are open twenty-four hours a day, seven days a week, your customers will get the assistance they require no matter where they are located or what time zone they are in.

Get a FREE QUOTE!

    Real Estate Call Center Services We Offer

    • Customer Support 
    • Lead Generation and Qualification
    • Appointment Scheduling and Management
    • Property Inquiries and Listings Management
    • Virtual Tour Support
    • Follow-up Calls
    • Database Management
    • Outbound Marketing Calls
    • Market Research Surveys
    • After-Hours Support
    • Multilingual Support
    • Emergency Response Services
    • Cross-Selling and Up-Selling
    • Investor Relation
    • Rent Collection and Payment Support
    • Tenant Screening and Application Processing
    • Property Maintenance and Service Requests
    • Mortgage and Loan Assistance
    • Surveys and Feedback Collection
    • Social Media Monitoring and Engagement
    • Out-of-Area Support
    • Virtual Assistant Services
    • Upselling and Cross-Selling Additional Services
    • Outbound Sales Campaigns
    • Property Market Research
    • Outbound Email and SMS Campaigns
    • Geographic Farming
    • Referral Programs
    • Chat and Messaging Support
    • Short-Term Campaign Support
    • 24/7 Availability

    Call Center Services for Multiple Industries

    Real Estate

    Travel

    Financial

    Restaurant

    Automotive

    Insurance

    People Love Working With Us

    google
    moiz hasam
    moiz hasam
    2023-05-02
    Great place to work.... Team member is also very helpful....Employer is maintain relationship with team members is very friendly and very supportive teammates.....Lucky to have a great place for me to work in this environment...
    Sanskar Sharma
    Sanskar Sharma
    2023-05-02
    Great Firm to work with, perfect work life balance and for opportunities.
    mohd abdul aqeel
    mohd abdul aqeel
    2023-04-13
    Pleasure to work at OBS with Accounting Professionals, always keen and focus to meet the expectations and satisfactions of clients.
    Divyansh Singh
    Divyansh Singh
    2023-04-13
    Management is wonderful, employees are kind & fun to be around.
    Daksh Sondhi
    Daksh Sondhi
    2023-04-13
    It has been a great experience working in this company
    Shiv Kumar
    Shiv Kumar
    2023-04-10
    Its 2 years done to me working for outsourcing, excellent and accurate Service provide to clients, long term relations with client firms , Good working environment for employees, supportive teammates.
    Amit Mehla
    Amit Mehla
    2023-04-07
    I have been working with OBS more then 2+ year. His service is excellent. This provides always good quality of work and submit there work always before the deadline.
    Mitali Gupta
    Mitali Gupta
    2023-04-06
    Excellent place for working. Peaceful and wonderful platform to work. Helpful and cooperative staff . Employer really seems to Motivate and care for their employees. 10/10 for the services render to the employees from company. Thankful to be the part of #OUTSOURCING BUSINESS SOLUTIONS team.

    Why Companies Like Yours Choose to Outsource Their Real Estate Call Center Services With OBS

    We have an in-depth understanding of the real estate sector, including its current trends, legislation, and industry-standard best practices. Our team is well-versed in the language of real estate, so you can be assured that each engagement with your customers will be knowledgeable and conducted professionally.

    Our staff of real estate call center agents has been carefully chosen and is skilled to provide great customer service. To guarantee that every connection leaves a favorable impression on your customers, we place a strong emphasis on empathetic understanding, effective communication, and creative problem-solving.

    Support in multiple languages is essential in the real estate industry on a worldwide scale because of the diversity of customers. Since we provide help in multiple languages, you will be able to smoothly service customers that come from various cultural backgrounds. Our team is proficient in many languages, including but not limited to English, Spanish, French, Mandarin, and others.

    We are aware that the real estate sector functions around the clock and that questions from customers can come up at any moment. As a result, we offer support through a call center that works around the clock, seven days a week, guaranteeing that your customers can get help whenever they need it, regardless of the time zone or location.

    Our call center services extend far beyond basic customer assistance. We can actively produce leads for your real estate business and qualify those leads based on a set of specified criteria to ensure you obtain high-quality prospects.

    We make the process of scheduling and managing appointments for property viewings, consultations, and meetings as streamlined as possible. Our team promptly schedules appointments, and we keep precise records of those schedules. This helps reduce the likelihood of opportunities being lost or double-booked.

    Managing property inquiries and listings can be a time-consuming process. Our team is prepared to handle questions about properties in an effective manner, provide correct information to prospective buyers or tenants, and manage your property listings across different platforms.

    In this day and age of technology, virtual tours have developed into a very useful instrument in the real estate sector. Our call center agents are trained to assist customers in setting up virtual tours, resolving technical issues, and offering in-depth information about the properties that are being exhibited.

    We interface with your existing CRM system in a way that is both seamless and secure, ensuring that all interactions with customers are accurately recorded and readily available when needed. This integration makes it possible to follow up with customers promptly, communicate with them in a tailored manner, and manage customer relationships successfully.

    Maintaining the privacy and safety of your information is a top priority for us. Our customer service representatives are educated to handle sensitive information with the utmost care and professionalism, and our call center operations adhere to stringent security measures.

    Our call center services are easily scalable to match your increasing requirements as your real estate firm grows. We provide adaptable solutions that can be modified to meet the one-of-a-kind demands that you have outlined as well as variations in the number of calls received.

    We can provide significant cost reductions for you if you outsource the management of your call center to us.

    We use the most advanced technological infrastructure available to guarantee smooth communication and effective call management. We provide superior service and maximize the efficiency of call flow management due to our powerful call center software, interactive voice response systems, and call routing capabilities.

    We have developed and implemented a comprehensive quality assurance program to ensure that we always provide the greatest possible level of service to our customers. The managers listen in on calls, offer feedback, and evaluate employees regularly to maintain a high standard of quality in our interactions with clients.

    We are aware that every real estate company has its own distinct personality as well as its own messaging and brand identification. Our staff will collaborate closely with you to design individualized call scripts that are in line with the objectives you have set for your company. This ensures that the voice and principles of your brand are conveyed to each consumer.

    We offer complete real-time reporting and analytics, which will give you useful insights into call volume, call duration, customer satisfaction, and other important parameters. You can now make educated judgments about your company’s operations and optimize them for superior outcomes, thanks to this data.

    Our company has extensive experience seamlessly integrating with a wide variety of customer relationship management (CRM) platforms, property management software, and lead generation tools used in the real estate industry. This integration helps to keep the flow of data consistent and reduces the amount of disturbance to your existing procedures.

    Our customer service representatives have received training on how to proactively identify and address any issues that callers might raise. We take a proactive approach to ensure client happiness and promote your brand reputation by addressing technical issues, delivering correct information, and escalating critical matters to the right channels.

    With our unwavering commitment to providing outstanding customer service, we work hard to make each of your customers’ interactions with you one to remember. We contribute to the development of long-term client loyalty and satisfaction by swiftly responding to their inquiries, giving support that is specific to their needs, and exhibiting a true dedication to their requirements.

    When compared to the costs of running an in-house call center, the option of outsourcing the provision of call center services related to real estate to our company is a more cost-effective solution. You save money on expenditures associated with recruitment, training, infrastructure, and operational expenses, yet you continue to receive excellent service. Your return on investment will be maximized, and you will receive cost savings from our competitive pricing plans, all without any reduction in the product’s level of quality.

    Client's Testimonials

    5/5

    Robert, CEO

    Their team of skilled agents is professional, courteous, and well-versed in real estate terminology and processes. Their expertise has helped us save time and resources while providing top-notch support to our clients.

    5/5

    Eric, Manager

    OBS's real estate call center services have exceeded our expectations in terms of quality and efficiency. Their team is well-trained in handling real estate inquiries, scheduling appointments, and managing leads.

    5/5

    Larry, CMO

    Outsourcing Business Solutions real estate call center services have made a significant impact on our customer satisfaction levels. We are happy with their prompt and professional call center support.

    5/5

    Jose, Manager

    OBS's real estate call center services have streamlined our operations and enhanced our customer experience.

    5/5

    Walter, Co-Founder

    Outsourcing to OBS has improved our customer retention and repeat business. Excellent service for our real estate company.

    5/5

    Austin, Manager

    We highly recommend OBS's services to any real estate company looking to outsource their call center operations.

    FAQs

    The term “outsourced real estate call center services” refers to the process of forming a business relationship with a supplier of specialist call center services to manage a variety of communication and support-related tasks on behalf of a real estate company. These services might include customer support, the development of leads, the scheduling of appointments, aid with virtual tours, property inquiries, and even more.

    There are many advantages to outsourcing the services provided by your real estate call center. It enables you to concentrate on the most important aspects of running your business while experts manage your contact with customers. Additionally, outsourcing gives one access to specialized expertise, cutting-edge technological infrastructure, financial savings, scalability, and the flexibility to meet swings in call volume.

    Call center services that are outsourced are committed to creating outstanding experiences for their clients’ customers. Responding to customer inquiries in a fast and professional manner requires highly skilled agents to possess profound knowledge of the real estate market. They can answer complaints, make appointments, provide tailored help, and deliver accurate information, all of which contribute to an increased level of client satisfaction and loyalty.

    Yes, many companies that provide outsourced call center services also provide multilingual help to accommodate their wide range of customers. Agents that are fluent in numerous languages can communicate successfully with consumers who come from a variety of cultural backgrounds, which ensures that the experience is consistent for all customers.

    Data security and confidentiality are of utmost importance to suppliers of outsourced call centers. They put in place stringent security measures, such as encrypted data transmission methods, access control restrictions, and compliance with industry requirements like the General Data Protection Regulation (GDPR). Agents go through intensive training to ensure that they can handle confidential customer information with the utmost care and professionalism.

    Call centers that are outsourced are specifically intended to efficiently manage high call volumes. They make use of cutting-edge technologies such as automatic call distribution and predictive dialers to better control the flow of calls and cut down on wait times. Additionally, outsourced providers have the flexibility to swiftly scale their operations to accommodate increasing call volumes during peak seasons.

    Yes, one of the main services offered by outsourced call centers is typically lead generation. To actively generate leads, call center agents can qualify prospects according to certain criteria, capture contact information from prospects, and nurture leads through specialized follow-up methods. As a result, real estate organizations are now able to concentrate their efforts and resources on concluding deals rather than searching for prospective customers.

    Call center services that are outsourced can typically be substantially customized to cater to the particular requirements of real estate companies. Providers collaborate closely with customers to gain an understanding of the client’s brand’s core beliefs, procedures, and goals. During the customization process, you may design individualized call scripts, integrate with pre-existing CRM systems, and ensure that service delivery is in line with the specific requirements of the customer.

    By reducing the requirement for infrastructure investment, recruitment, and training, as well as the continuous operational expenses involved with maintaining an in-house call center, cost savings can be realized through the process of outsourcing call center services. Real estate companies can maximize their return on investment by working with an outsourced provider to have access to premium services at a fraction of the normal cost.

    When choosing a provider for an outsourced call center, it is important to take into consideration several criteria, including the provider’s industry experience, reputation, service offerings, technological infrastructure, scalability, security measures, and customer testimonials. It is also crucial to evaluate their capacity to coincide with the aims of your company and to provide individualized solutions that are geared to meet your particular requirements.

    The amount of time that is necessary to set up and implement services provided by an outsourced call center might vary based on the difficulty of the project as well as the particular demands placed on the real estate company. Initial consultations, setting service parameters, script development, training, and system integration are the typical steps in the process. A reliable provider of call center services will collaborate closely with the client to plan and carry out the implementation in the most effective manner possible.

    Even if you are contracting out the management of your call center, you are still able to exercise control and supervision over its operations. Reputable suppliers will provide you with regular reporting and analytics so that you are kept up to date on important information such as call volume, performance metrics, client satisfaction levels, and other pertinent data. Because of this transparency, you can assess the efficiency of the services and arrive at judgments based on the data to achieve optimal performance.

    Yes, CRM platforms, property management software, and lead generation tools are all examples of software that may be integrated with outsourced call center services. Other examples include property management software. A seamless link between call center operations and your internal systems enables a smooth exchange of data and facilitates effective workflows between the two sets of systems.

    Real estate companies can gain a competitive advantage through the use of outsourced call center services by boosting their customer experiences, improving their efficiency, and enabling them to more effectively use their resources. When a company outsources its communication and support tasks, it can devote more time and resources to its core activities, such as the conversion of leads, the maintenance of client relationships, and the implementation of strategic plans for growing the business.

    In the real estate market, call center representatives go through comprehensive training so that they are aware of the specialized language, rules, and best practices of their field. They participate in intensive training programs from the moment they are hired until they leave, ensuring that they have the information and abilities required to communicate with customers in a manner that is both accurate and professional.

    Get a FREE QUOTE!

      Scroll to Top